All Systems Operational

About This Site

Welcome to the Service Availability page for Lumos Data. Here, you can find real-time updates on the availability of our services. We understand the critical role our services play in your operations, and we are committed to providing you with transparent and up-to-date information about any service interruptions or maintenance activities that may impact your experience.

Uptime over the past 90 days. View historical uptime.
APIs Operational
90 days ago
99.72 % uptime
Today
PRIME+ 1.0 Model Operational
90 days ago
99.9 % uptime
Today
Qualification Grade Credit Model Operational
90 days ago
99.67 % uptime
Today
Prime+ 2.0 Model Operational
90 days ago
99.6 % uptime
Today
Portal Products ? Operational
90 days ago
99.76 % uptime
Today
Insights Visualizations ? Operational
90 days ago
100.0 % uptime
Today
LBR (Lumos Business Report) ? Operational
90 days ago
99.67 % uptime
Today
PRIME+ UI ? Operational
90 days ago
99.6 % uptime
Today
Marketing Operational
90 days ago
100.0 % uptime
Today
Website ? Operational
90 days ago
100.0 % uptime
Today
Stripe JS Operational
Stripe Checkout.js Operational
Auth0 User Authentication Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Nov 5, 2025

No incidents reported today.

Nov 4, 2025

No incidents reported.

Nov 3, 2025

No incidents reported.

Nov 2, 2025

No incidents reported.

Nov 1, 2025

No incidents reported.

Oct 31, 2025

No incidents reported.

Oct 30, 2025
Degraded Performance Due to Third Party Outage
Resolved - This incident has been resolved.
Oct 30, 14:33 EDT
Investigating - We are currently experiencing extended dashboard load times due to a third party outage.

If you need immediate assistance or access please do not hesitate to reach out to support@lumosdata.com.
Oct 30, 14:23 EDT
Oct 29, 2025

No incidents reported.

Oct 28, 2025

No incidents reported.

Oct 27, 2025
Prime+ 2.0 Service Disruption
Resolved - The third-party outage has been fully resolved, and system operations have returned to normal. An update on the cause of the outage will be issued within the next few days.
Oct 27, 18:15 EDT
Monitoring - A fix is rolling out across all AWS regions, and our provider is reporting early signs of recovery. We’re continuing to monitor and will confirm once Lumos services are fully restored.
Oct 27, 17:21 EDT
Identified - We have identified the root cause of the ongoing service disruption. The issue stems from an outage impacting one of our cloud & data warehouse service providers. This is currently affecting critical parts of our infrastructure and resulting in errors.

Our team is actively monitoring the situation and working to mitigate the impact where possible.

We’ll continue to provide updates as we learn more.
Oct 27, 13:39 EDT
Investigating - We are currently investigating an issue affecting parts of our production system. This may result in intermittent errors for some users.

Our engineering team is actively working to resolve the issue and restore full functionality as quickly as possible.
Oct 27, 13:04 EDT
Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

Oct 24, 2025

No incidents reported.

Oct 23, 2025
Temporary distribution in Services
Resolved - This incident has been resolved.
Oct 23, 11:29 EDT
Identified - We’ve identified a temporary disruption in services and are actively working on a fix. We’ll keep you updated as we make progress toward a resolution.
Oct 23, 11:16 EDT
Oct 22, 2025

No incidents reported.

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